Years ago, armed with an honours degree in sociology, I (the first author) joined a company providing air cargo services at our busy international airport. Having zero knowledge of what the job scope entailed did not deter me.

In fact, I chose a cargo operations role, instead of the comfort of sitting in an office writing reports, updating procedures, and responding to customer complaints. This meant that I had to learn the technical knowledge and operational requirements quickly on the job.

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Tan Ern Ser is academic adviser to the Social Lab, Institute of Policy Studies. Hanniel Lim is a research assistant at the same institute. 

Top photo from Freepik.