Imagine being a public manager today. Global events like Donald Trump’s election, Brexit, and the assertive rise of Asian powers are fundamentally changing your international operating environment.
At home, ever more assertive stakeholders scrutinise your performance impatiently and sometimes unrealistically, demanding public agencies to deliver value for money while demanding involvement in policymaking without sharing accountability burdens. Sounds familiar, doesn’t it?
Increasingly, you operate in a VUCA world, characterised by volatility, uncertainty, complexity, and ambiguity, as the popular managerial acronym goes. The VUCA world offers many challenges but at the same time exciting opportunities for achieving unprecedented levels of public service excellence, together with citizens and vanguards of change from other sectors. But how do you turn various new challenges into opportunities for innovation and excellence?
In this webinar, Prof Zeger van der Wal will outline the 7 essential skills for 21st century public managers, based on his latest book The 21st Century Public Manager, and engage in a dialogue with you about the challenges and skills you face in your professional domain.