The Institute of Policy Studies (IPS) in the National University of Singapore is seeking an experience Manager for a one-year contract to lead the end-to-end redevelopment of IPS's new corporate website. This role will oversee the full lifecycle of the project - from requirements scoping and vendor procurement through UX design, technical build, content migration, UAT, launch, and post-launch optimisation.
The successful candidate will work closely with internal stakeholders, external vendors, and NUS IT, and will play a key role in strengthening the Institute’s long-term digital capabilities as it transitions to standalone operations.
1. Website Development & Project Management
• Lead the complete lifecycle of the IPS website redevelopment project from discovery through to launch.
• Develop and manage project plans, including timelines, milestones, sprints, and budgets.
• Oversee day-to-day project delivery to ensure adherence to scope, schedule and quality standards.
• Coordinate collaboration across internal departments, content owners, IT teams, and external vendors.
• Establish and maintain project governance, documentation, and quality assurance frameworks.
2. Procurement & Vendor Management
• Manage procurement processes for CMS, hosting, design, and development vendors.
• Prepare RFP/ITT documentation, evaluate vendor proposals, and support contract negotiations.
• Oversee vendor deliverables, sprint cycles, and issue resolution.
3. UX, Information Architecture & Content Strategy
• Collaborate with UX/UI designers on sitemaps, wireframes, templates, and user journeys.
• Lead content audits and map existing content to the new site structure.
• Support content rewriting standards, ensuring accuracy, consistency, accessibility, and appropriate tone.
• Ensure adherence to branding, accessibility, and design guidelines.
4. Content Migration & Technical Integration
• Oversee structured migration of content, including reports, working papers, events, commentaries, videos, and archival materials.
• Plan and execute URL mapping, metadata management, taxonomy, and SEO preservation.
• Manage technical integrations such as analytics, search, mailing lists and video hosting platforms.
• Coordinate with IT on hosting, DNS configuration, security controls, backups, and disaster recovery planning.
5. Quality Assurance, Testing & Launch
• Develop and manage User Acceptance Testing (UAT) and regression testing plans.
• Track defects through resolution and ensure compliance with WCAG, security, and performance standards.
• Lead launch preparations, including go-live cutover, redirects, and stakeholder communications.
• Provide immediate post-launch support and optimisation.
6. Post-Launch Enhancements & Digital Capability Building
• Establish governance for ongoing content updates and website maintenance.
• Monitor metrics, analytics dashboards, and user feedback to drive continuous improvement.
• Support IPS in developing long-term digital and IT capabilities.
• Serve as the primary point of contact between IXX, NUS IT, and external vendor for website-related initiatives.
Qualifications
- Bachelor’s degree in Information Systems, IT, Computer Science, or equivalent, with Certification in IT Project Management (CITPM) or Project Management Professional (PMP).
- Minimum 4-7 years of relevant experience in digital project management, website development, or product delivery.
- Proven experience delivering medium-to-large website projects with migration components.
- Strong understanding of CMS platforms (e.g., WordPress, Sitefinity).
- Experience collaborating with UX/UI designers, developers, content teams, and technical vendors.
- Excellent organisational, communication, and stakeholder-management skills.
- Strong problem-solving abilities, with the capacity to manage complexity and competing priorities.
To apply:
Please upload your cover letter and curriculum vitae via the NUS Career Page.
Your CV should include details such as your highest qualifications, last drawn salary, expected salary and reasons for leaving your last/current position. Please also state when you expect to be able to begin work if this position is offered to you.
(We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.)