Increasingly, public managers operate in a VUCA world – characterised by volatility, uncertainty, complexity, and ambiguity. Leaders are answerable to multiple stakeholders, including their own organisations, parent and sister agencies, private companies, citizens, and civil society groups, as well as international actors and organisations. Aside from having to work with these various stakeholders with their own distinct agendas and interests, public managers often find themselves confronted with policy conundrums with no easy answers. At the same time, if they manage to leverage the strengths and expertise offered by stakeholders and harness the benefits of technologies, they may be able to create more value at lower costs. In short: 21st century challenges can be turned into immense opportunities. But how should they tackle this? Clearly, business as usual is not an option. Developing competencies in areas such as strategic planning, operational control, and financial forecas ting are no longer sufficient. New skills, competencies, and values will have to be added to existing ones. But which will be most important, and how can managers and their agencies acquire and nurture these skills, competencies, and values?
Taught by the faculty of the Lee Kuan Yew School of Public Policy and guided by the lead instructor’s brand new book The 21st Century Public Manager, this 4-day programme on 7 Skills for Effective Public Managers provides cutting-edge insights on complexity, diversity, and resilience in preparation for a VUCA world. Participants will be equipped with the tools, cases, and best practices to be better prepared and more confident about turning today’s and tomorrow’s challenges into opportunities. After taking this course, participants will craft their own future as 21st century public managers.