Negotiation, influencing, and conflict management are critical skills in all dimensions of life and society. In particular, public administrators and leaders are constantly required to influence multiple stakeholders in order to get things done and to manage change and conflict. This programme allows participants to increase effectiveness managing people and projects, and driving policy agendas.
The programme explores systematic ways to negotiate, influence, and manage conflict. It aims to help increase awareness of the negotiation process as well as of our own assumptions and behaviours, and to improve negotiation skills and results by developing systematic approaches to prepare and conduct negotiations. This is an experiential programme, where participants engage in interactive lectures, exercises, role plays, and discussions.