Middle Managers

Fundamentals of Negotiation and Conflict Resolution

Related Tags

Negotiation, influencing, and conflict management are critical skills in all dimensions of life and society. In particular, public administrators and leaders are constantly required to influence multiple stakeholders in order to get things done and to manage change and conflict. This programme allows participants to increase effectiveness managing people and projects, and driving policy agendas.

The programme explores systematic ways to negotiate, influence, and manage conflict. It aims to help increase awareness of the negotiation process as well as of our own assumptions and behaviours, and to improve negotiation skills and results by developing systematic approaches to prepare and conduct negotiations. This is an experiential programme, where participants engage in interactive lectures, exercises, role plays, and discussions.

Lee Kuan Yew School of Public Policy National University of Singapore 469C Bukit Timah Road Singapore 259772

Mon 4 September 2017 to Wed 6 September 2017

12:00 AM - 12:00 AM

Mon 7 August 2017

The programme objective is not to learn a series of theories, but to become better at negotiation and conflict management. Committed and engaged participants can expect to improve the ability to:

  • Recognise negotiation everywhere, and associated risks and opportunities
  • Spot your and others’ assumptions; distinguish crippling from empowering ones
  • Understand and take into account yours and others’ negotiation preferences
  • Systematically diagnose, prepare, and conduct negotiations and manage conflict, with confidence and proactivity
  • Choose appropriate strategies for different situations by assessing risks & rewards
  • Generate more creative and valuable deals
  • Communicate in effective, efficient, and persuasive ways
  • Manage emotions and build better working relationships with people from different backgrounds, expectations, preferences, and values
  • Negotiate difficult situations towards the best outcomes
  • Reflect and learn from your and others’ experience
  • Continue developing negotiation and conflict management skills on your own


This course is for leaders and professionals in the public and social sector who are committed to becoming more effective at getting what you really want, influencing others, and developing better working relationships.

The course is applicable to all kinds of negotiation and conflict management challenges, including:

  • Negotiating all kinds of issues: community and corporate issues, public policy, international trade, climate change, natural resources, armed conflict, job scope and deliverables, compensation packages, etc
  • Negotiating simple and complex issues to achieve:
  • Better relationships: trust, feelings, emotions, etc
  • Better processes: time, agendas, participants, meetings, etc
  • Better substantive results; quantity, quality, value, terms & conditions, etc
  • Negotiating with external parties, in the public, corporate, and non-profit sectors: clients, suppliers, business partners, regulators, etc
  • Negotiating with colleagues: peers, boss, team, other departments, etc
  • Negotiating and building relationships in our personal life: with family, friends, etc

Programme cost:

S$2,990 + 7% GST;

S$2,691 +7% GST (for group registrations of 3 and above)

*Fee is inclusive of lunch, refreshments and learning support materials


Executive Education Department
Lee Kuan Yew School of Public Policy
National University of Singapore
469C Bukit Timah Road, Singapore 259772

Tel: (65) 6516 8697
Fax: (65) 6872 9291

Application Deadline:7 Aug 2017


Nuno Delicado

Lecturer, Lee Kuan Yew School of Public Policy

More about faculty

Associate Professor Francesco Mancini

Associate Dean (Executive Education & Research) & Associate Professor (Practice), Lee Kuan Yew School of Public Policy

More about faculty

Dr. Leong Ching

Deputy Director (IWP) & Assistant Professor, LKY School

More about faculty