A. Overall Purpose Of The Job
The Coordinating Security Specialist (CSS) is an integral member of the Asia Pacific Regional Security Centre (RSC) leading the critical day-to-day development and delivery of all-source intelligence production as well as security related assessments and advice to clients operating in the Asia Pacific region. As a client facing role, the CSS is responsible for enabling our client’s business travel by providing their travelers, international assignees and corporate security managers with high-quality written and verbal travel security briefings and advice as well as providing coordination and monitoring support. During times of crisis, the CSS is at the forefront of advising and assisting client organizations on the immediate actions needed to keep their staff safe, while simultaneously minimizing disruption to their business operations.
We are looking for individuals that embody our core values:
Passion: We work with passion, entrepreneurial spirit and teamwork to serve our clients and people
Expertise: We are committed to apply our professional expertise to deliver great quality services to our clients.
Respect: We treat all our stakeholders with respect and integrity in order to earn their trust
Care: We care about the interest of our clients, members and employees and aim to make a real difference to their lives.
The CSS reports to Regional Security Information Manager and Regional Security Operations Manager.
B. Key Responsibilities
Drive awareness of the current security environment in countries in the Asia Pacific region through all-source research and analysis
Report and escalate security or disruption issues affecting business travellers in line with global reporting guidance and thresholds
Deliver verbal and written travel security briefs tailored to an organisation or individual traveller’s profile and itinerary
Set up, coordinate and monitor tracking tasks using GPS and communication with clients travelling complex working environments
Deliver travel safety and security trainings and workshops as well as engage in client specific consultancy tasks as required
On occasion and as required travel to countries of responsibility to assess current situation, local provider capabilities and expanding the existing network of contacts to further support clients
Build an understanding of all current events affecting regional / global business travel and learn the best practices in travel risk mitigation as well as contingency and crisis management planning
Attend regular training courses relating to the work of travel risk mitigation and other wider security related training as agreed with line management.
C. Job Profile
Required Skills and Knowledge
Knowledge of the political and security issues in Asia or the Pacific
Excellent written and verbal English language competency
Interest in international affairs and the global security environment.
Ability to explain complex situations to a non-expert
Liaison and communication skills
International experience (work and personal)
Strong IT skills, including Microsoft Office Suite and other applications.
Willingness to work outside of normal duty hours, to support team operations, particularly in times of crisis.
Working with People. Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit; recognises the contribution of others; listens, consults others and communicates proactively; supports and cares for others; develops and openly communicates self-insight.
Networking. Thrives in operating within a broad matrix organisation and using influencing skills to drive outcomes and keeping virtual team members fully engaged.
Presenting & Communicating Information. Speaks clearly and fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
Delivering Results & Meeting Customer Expectations. Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
Following Instructions & Procedures. Can work in line with clear guidance and procedures without need for direct supervision; escalates appropriately for direction; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
Coping with Pressure & Setbacks. Works productively in a high-pressure environment; keeps emotions under control during difficult situations; balances the demands of a work life and a personal life; maintains a positive outlook at work; handles criticism well and learns from it.
Desirable Work Experience
Proven experience in travel- or security-related field: military, government, NGO, journalism, relevant field of academia
Experience briefing senior management and business decision-makers
Customer service/ client facing (for example, sales)
Experience of writing for a business audience
Additional Critical Qualities
Ability to work to tight deadlines and under pressure
Meticulous attention to detail
Ability to learn and adapt to new procedures and operating protocols
Ability to communicate clearly and sensitively with colleagues from different cultures and ethnic backgrounds
Ability to maintain high professional standards at all times
Degree-level education or equivalent work experience
Post-graduate qualification in politics, international relations or related subject or equivalent work experience
Excellent English (spoken and written)
Other language proficiency desirable (Chinese, Japanese, Korean, Bahasa Indonesian, Thai, Burmese, Vietnamese)
Travel / Rotation Requirements
Flexible working hours and shift work.