Fundamentals of Negotiation and Conflict Resolution |

Fundamentals of Negotiation and Conflict Resolution

Negotiation, influencing, and conflict management are critical skills in all dimensions of life and society. In particular, public administrators and leaders are constantly required to influence multiple stakeholders in order to get things done and to manage change and conflict. This programme allows participants to increase effectiveness managing people and projects, and driving policy agendas.

The programme explores systematic ways to negotiate, influence, and manage conflict. It aims to help increase awareness of the negotiation process as well as of our own assumptions and behaviours, and to improve negotiation skills and results by developing systematic approaches to prepare and conduct negotiations. This is an experiential programme, where participants engage in interactive lectures, exercises, role plays, and discussions.

Key Information

Programme date 4 Sep 2017 - 6 Sep 2017
Venue: Lee Kuan Yew School of Public Policy
National University of Singapore
469C Bukit Timah Road
Singapore 259772
Programme cost:

S$2,990 + 7% GST;

S$2,691 +7% GST (for group registrations of 3 and above)

*Fee is inclusive of lunch, refreshments and learning support materials


Executive Education Department
Lee Kuan Yew School of Public Policy
National University of Singapore
469C Bukit Timah Road, Singapore 259772

Tel: (65) 6516 8697
Fax: (65) 6872 9291

Application Deadline: 7 Aug 2017

Programme Objectives

The programme objective is not to learn a series of theories, but to become better at negotiation and conflict management. Committed and engaged participants can expect to improve the ability to:

  • Recognise negotiation everywhere, and associated risks and opportunities
  • Spot your and others’ assumptions; distinguish crippling from empowering ones
  • Understand and take into account yours and others’ negotiation preferences
  • Systematically diagnose, prepare, and conduct negotiations and manage conflict, with confidence and proactivity
  • Choose appropriate strategies for different situations by assessing risks & rewards
  • Generate more creative and valuable deals
  • Communicate in effective, efficient, and persuasive ways
  • Manage emotions and build better working relationships with people from different backgrounds, expectations, preferences, and values
  • Negotiate difficult situations towards the best outcomes
  • Reflect and learn from your and others’ experience
  • Continue developing negotiation and conflict management skills on your own

Target Audience

This course is for leaders and professionals in the public and social sector who are committed to becoming more effective at getting what you really want, influencing others, and developing better working relationships.

The course is applicable to all kinds of negotiation and conflict management challenges, including:

  • Negotiating all kinds of issues: community and corporate issues, public policy, international trade, climate change, natural resources, armed conflict, job scope and deliverables, compensation packages, etc
  • Negotiating simple and complex issues to achieve:
  • Better relationships: trust, feelings, emotions, etc
  • Better processes: time, agendas, participants, meetings, etc
  • Better substantive results; quantity, quality, value, terms & conditions, etc
  • Negotiating with external parties, in the public, corporate, and non-profit sectors: clients, suppliers, business partners, regulators, etc
  • Negotiating with colleagues: peers, boss, team, other departments, etc
  • Negotiating and building relationships in our personal life: with family, friends, etc


Nuno Delicado
Lecturer, Lee Kuan Yew School of Public Policy

Founding partner of Pluris, a negotiation consulting firm. He consults, teaches, and facilitates in both the private and the public sectors, on topics including negotiation, mediation, facilitation, dialogue, and consensus building.

Nuno’s negotiation projects include supporting high-stakes negotiations for oil & gas development, helping a global NGO resolve conflict between members, coaching a management team in labour negotiations, and guiding a CEO in the strategy to acquire another company.

Nuno was previously a management consultant with Bain & Co. and earlier with McKinsey & Co. As a consultant, he assisted the top management of large firms in Europe, Latin America, India, and the Middle East, in projects and negotiations in diverse industries such as financial services, consumer goods, retail, and apparel.

Nuno graduated in Physics Engineering at Instituto Superior Técnico in Lisboa, earned a Master in Sports Management from Université Claude Bernard in Lyon, and an MBA with distinction from INSEAD. He has also trained in Mediation and Dispute Resolution with the New York University, is a Mediator at Singapore’s Small Claims Tribunal and a master coach in Neuro- Linguistic Programming.

Associate Professor Francesco Mancini
Assistant Dean (AA) and Visiting Associate Professor, Lee Kuan Yew School of Public Policy and Adjunct Associate Professor, Columbia University’s School of International and Public Affairs (SIPA).

Educated in business administration and economics in Bocconi University in Milan, Italy (his hometown) and international affairs in Columbia University, New York, his work focuses on geopolitics, global governance, international peace and security, armed conflicts and the means to prevent and solve them. He regularly lectures at academic institutions and presents at conferences and to governments on global peace and security issues.

Francesco is also a non-resident Senior Adviser at the International Peace Institute (IPI), where he was Senior Director of Research before relocating to Singapore in June 2014. As Director, he focused on conflict analysis, prevention, mediation, peacekeeping, and peacebuilding. He also led IPI’s largest program, Coping with Crisis, Conflict, and Change, that aimed at strengthening multilateral response capacity to crises and conflict. He worked at the nexus of security & development and launched the daily policy analysis website The Global Observatory.

Francesco is a member of the Board of Directors of the Academic Council on the United Nations System (ACUNS), a member of the Research Committee of the Institute for Economics & Peace (IEP), and a member of the Editorial Board of the journal Peacebuilding.

Dr. Leong Ching
Deputy Director (IWP) & Assistant Professor, LKY School

Leong Ching obtained her Phd in Public Policy from the Lee Kuan Yew School of Public Policy. She is the recipient of the Wang Gung Wu Medal and Prize winner 2013, (Best PhD Thesis in Humanities and Social Sciences). She has previously worked as a newspaper and television reporter and has graduate degrees in philosophy, information technology and journalism. Her research interests include water policies, public sector reform, and communication strategies. Her current research project includes examining the impact of communication on the implementation of water policies, narratives and third‐party governance.

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